Our General Service Policies
COnsultation FeesA free 30 minute consultation is available to discuss the alterations and to receive a quote.
Please be advised all fittings are charged a $50 consultation fee once the seamstress starts pinning the dress. If you decide to proceed with your alterations with us, your consultation fee will be applied towards your alteration cost. Existing Stains/Damages:All garments will be looked over and checked before we accept the responsibility of the garment. Please advise us of any existing stains or damages that will not be repaired by us. We are not responsible for any existing stains or damages found on items during our work.
Appointment Cancellation PolicyAppointment cancellations or rescheduling must be done 48 hrs prior to your appointment or you will be subjected to a cancellation/rescheduling fee of $50. Last minute changes and no-shows impact our internal workflow as each garment take many hours to complete. We appreciate your consideration in this matter.
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Your First pinning alterationDuring your first pinning appointment, your selected seamstress will assess your needs and pin the garment to be altered. Please be prepared with your shoes and undergarments that you plan to wear on the day of the event. Bra cups are available to be purchased during your fitting. This will ensure proper fitting and pinning. What is pinned and written down during your initial fitting outlines the parameters of the work we do. Any additional requests outside of what has been agreed upon during the initial fitting will be considered a new service at an additional cost.
Refund PolicyAll payments to Couture Bridal Alterations are non-refundable. If you happen to find an issue with your item, please advise us and we will be happy to rectify the situation.
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